Business and Service

Global cross border logistics services

Regardless of the industry you are in, the goods you transport, or your primary market, FAR can offer tailored solutions, creating growth opportunities for both small and large enterprises. With our frequent shipments on major trade routes, complemented by our comprehensive transportation services, we ensure customers experience a genuine end-to-end service.

  • Cross-border End-to-end Delivery

    Our directly operated service outlets combined with the supplier network provide customers with integrated one-stop international logistics services in the entire end-to-end logistics value chain.

    As a light asset logistics service provider, our service outlets provide parcel reception, warehousing, security clearance, packaging, labeling, and sorting services in the end-to-end logistics value chain. Our suppliers (including air/seaport operators, air and ocean carriers, customs clearance agents, and third-party logistics service providers) are responsible for airport/seaport operations, customs clearance, international long-distance transportation, and last mile delivery services. Our service outlets are strategically distributed in major regions in China such as Zhejiang, Shanghai, Guangdong, Fujian, Sichuan, Henan, Shandong, and Hong Kong, all of which are concentrated areas for the development of cross-border logistics industry. Our ability to provide services throughout the logistics chain ensures that our cross-border solutions remain consistent and dependable. We have established long-term and stable relationships with international and national third-party service providers, and recruited such third-party service providers to coordinate the entire logistics value chain. The customers of our major business divisions include e-commerce platforms and e-commerce sellers.
  • International freight forwarder

    We function as an international freight forwarding agent, orchestrating, and coordinating the shipping of parcels from their source ports to their final destination ports. We utilize various means of delivery, including air, sea, and ground transportation, to deliver our international freight forwarding services.

    Therefore, we preferentially collaborate with strategic partners, including air/ocean carriers, freight companies, port operators, and other logistics service providers, to jointly provide efficient sea and air international freight forwarding businesses.
  • Other logistics services

    Relying on the network of service outlets and suppliers, we deliver a broad spectrum of value-added supply chain solutions tailored to the unique requirements of clients across different sectors.

    Our additional logistics services can be categorized into: (1) customs clearance/collection/distribution; (2) industry solutions; and (3) OGP/OSP services.
FAQs

If the following answers cannot solve your questions, or you need more help, don't hesitate to reach out to us.

  • Why there is no flight tracking information updated for the carrier transport service order?

    There may be delays in flight tracking information. We advise you to keep an eye on the logistics tracking continuously. For more detailed information or concerns, please contact your account manager.

  • The tracking information of the parcel that I delivered shows that it has been signed for, but the buyer feedback that the parcel has not been received. What should I do?

    The recipient is advised to the corner of your home, entrance, P.O. Box, storage locker, or any other possible location for the package with the given tracking number. If it's not there, kindly verify with the recipient if perhaps a relative or neighbor may have received the package on their behalf. If the parcel is still not found after thorough checking, and to avoid exceeding the claim deadline (for parcels that are marked as signed for but not received, a claim investigation must be initiated within 14 days after the signing date), please reach out to your account manager for an inquiry. We'll proceed with the investigation on your behalf.

  • The tracking information shows RETURN, is there any abnormality?

    There is an abnormality in the delivery, and the logistics has updated the reply information. Please contact your customer manager.

  • My buyer left me a message saying that the parcel was received, but it was damaged. What should I do?

    Please remind the recipient to keep the outer box of the damaged parcel and the damaged product, and contact your account manager.

  • Customs clearance has been completed for several days. When will you start the delivery? (For buyer’s reason)

    Abnormal customs clearance in the destination country requires the assistance of the recipient. It is recommended that the recipient proactively contact the local authorities to handle customs clearance in a timely manner. If customs clearance fails after the deadline, the parcel will be abandoned or returned according to local procedures, any associated fees from this process will be the responsibility of the sender. Please be informed and thank you for your understanding.

Service outlets

FAR boasts convenient service outlets scattered all across the nation, streamlining transportation.

Service hotline

400-128-5656
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Hangzhou FAR International Logistics Co., Ltd.Zhejiang Province

Tel:400-128-5656
Email:csc@far800.com
Address:Room 201, No. 22 Great Wall Street, Gongshu District, Hangzhou, Zhejiang, China

industry solutions

Our company offers comprehensive supply chain expertise and a profound understanding of the unique issues and intricacies within our clients' respective sectors.

  • International cold chain end-to-end services

    We provide comprehensive cold chain import transportation services that include the entire supply chain process. Furthermore, we offer a range of services, including international main-line cold chain transportation, customs clearance for imported cold chain products, domestic cold storage facilities and sorting, as well as domestic drop shipping services. We offer comprehensive support throughout the entire process, with specialized staff members dedicated to meeting the specific requirements of each customer's business.

  • Pure Electric Dedicated Line

    We have the capability to provide customers with door-to-door logistics solutions for the transportation of large-scale electric and pure electric products, which are equipped with batteries exceeding 100Wh, to a total of 27 countries within the European Union and the United States. These products include dry batteries, button batteries, lithium-ion batteries, and pure electric products.

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